Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions


Product Information

Feature

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 6

Product Description

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

  • Reduce service costs by 30 to 60 percent
  • Improve service delivery time by 50 percent
  • Expand capacity by 20 percent without adding staff
Technical Details
Binding
Hardcover
Number of Pages
400
Product group
Book
Label
McGraw-Hill Education
Edition
1
Publisher
McGraw-Hill Education
Publication date
July 15, 2003
Author
Michael L. George Sr.
Language
English (Published), English (Original Language)
EAN
9780071418218
UPC
639785382980
ISBN-10
9780071418218
Item Dimensions L x W x H
6.4 x 1.1 x 9.2 inches
Item Weight
1.6 pounds
Manufacturer
McGraw-Hill Education
Studio
McGraw-Hill Education



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