Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst


Product Information

Feature

McGraw-Hill

Product Description

The classic guide to bringing out the best in people at their worst―updated with even more can’t-standable people!

Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.

Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today.

Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:

  • Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs
  • Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people
  • Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people

Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.

Technical Details
Binding
Paperback
Number of Pages
304
Product group
Book
Brand
McGraw-Hill
Label
McGraw-Hill Education
Edition
3rd Revised
Publisher
McGraw-Hill Education
Publication date
June 13, 2012
Release date
June 13, 2012
Author
Rick Kirschner, Rick Brinkman
Language
English (Published), English (Original Language)
EAN
9780071785723
ISBN-10
0071785728
Item Dimensions L x W x H
6 x 0.8 x 8.9 inches
Item Weight
0.9 pounds
Manufacturer
McGraw-Hill Education
Studio
McGraw-Hill Education



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