The Southwest Airlines Way


Product Information

Feature

McGraw-Hill

Product Description

"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."

--Gerard Arpey, CEO, American Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

  • Lead with credibility and caring
  • Invest in frontline leaders
  • Hire and train for relational competence
  • Use conflicts to build relationships
  • Make unions its partners, not its adversaries
  • Build relationships with its suppliers
Technical Details
Binding
Paperback
Number of Pages
336
Product group
Book
Brand
McGraw-Hill
Label
McGraw-Hill Education
Edition
1
Publisher
McGraw-Hill Education
Publication date
May 5, 2005
Author
Jody Hoffer Gittell
Language
English (Published), English (Original Language)
EAN
9780071458276
ISBN-10
0071458271
Item Dimensions L x W x H
6 x 0.8 x 8.9 inches
Item Weight
0.99 pounds
MPN
9780071458276
Manufacturer
McGraw-Hill Education
Studio
McGraw-Hill Education



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