Processes & Infrastructure


Raving Fans! (The One Minute Manager)


Product Information

Feature

Harper Collins Paperbacks

Product Description

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
Technical Details
Binding
Paperback
Number of Pages
160
Product group
Book
Brand
imusti
Label
HarperCollins
Edition
New edition
Publisher
HarperCollins
Publication date
February 26, 1998
Author
Kenneth Blanchard, Sheldon Bowles
Language
English (Published), English (Original Language)
EAN
9780006530695
ISBN-10
0006530699
Item Dimensions L x W x H
5.08 x 0.35 x 7.8 inches
Item Weight
0.24 pounds
Manufacturer
HarperCollins
Studio
HarperCollins



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